Privacy Policy

Introduction and Scope

At Nexyra, we understand that your personal information is valuable and deserves protection. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website at Salexis.com or use our long-term investment planning services.

This policy applies to all users of our platform, whether you're browsing our website, registered as a client, or interacting with our customer service team. We're committed to transparency about our data practices and ensuring you have control over your personal information.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you register for an account, request information about our services, or communicate with us. This includes:

• Full name and contact details including email address and phone number
• Residential address and postal code for service delivery and verification
• Date of birth and identification numbers as required by financial regulations
• Employment information and income details for investment suitability assessments
• Investment goals, risk tolerance, and financial objectives
• Bank account information for fund transfers and transactions
• Communications you send to us, including emails and support requests

Automatic Data Collection

When you visit our website, we automatically collect certain technical information to improve your experience and ensure platform security:

• IP address and approximate geographic location
• Browser type, version, and operating system details
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find our site
• Device information including screen resolution and mobile device identifiers
• Cookies and similar tracking technologies data

Financial and Transaction Data

As a financial services provider, we collect and process transaction-related information including investment amounts, portfolio performance data, transaction history, and payment processing information. This data is essential for providing our investment planning services and maintaining accurate financial records.

How We Use Your Information

We use your personal information for legitimate business purposes that enable us to provide you with high-quality investment planning services. Our primary uses include:

We also use your information to send you important account updates, security notifications, and educational content about investment planning. You can opt out of promotional communications at any time, but some service-related communications are necessary for account security and regulatory compliance.

Data Sharing and Third Parties

We carefully control how your personal information is shared and only work with trusted partners who meet our strict data protection standards. We may share your information in the following circumstances:

Service Providers and Partners

• Payment processors for secure transaction handling and fraud prevention
• Identity verification services to comply with know-your-customer requirements
• Cloud storage providers for secure data hosting and backup services
• Customer support platforms to manage and respond to your inquiries
• Marketing platforms for delivering relevant communications (with your consent)
• Professional advisors including auditors, lawyers, and compliance consultants

Legal and Regulatory Requirements

We may disclose your information when required by law, including responses to court orders, regulatory investigations, or government requests. We also share data with financial intelligence units for anti-money laundering purposes and tax authorities as required by reporting obligations.

Business Transfers

If Nexyra is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership and provide information about your choices regarding your personal data.

Data Security and Protection

Protecting your personal information is a top priority at Nexyra. We implement multiple layers of security controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

• Advanced encryption for data transmission and storage using industry-standard protocols
• Multi-factor authentication for account access and administrative functions
• Regular security audits and penetration testing by independent security firms
• Automated monitoring systems for detecting and responding to security threats
• Secure data centers with physical access controls and environmental monitoring
• Regular software updates and security patches to address emerging vulnerabilities

Organizational Security Measures

Our team receives regular training on data protection best practices and security awareness. We maintain strict access controls ensuring that only authorized personnel can access personal information on a need-to-know basis. All employees sign confidentiality agreements and undergo background checks before handling sensitive data.

Despite our robust security measures, no system is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspicious account activity immediately.

Your Privacy Rights

You have significant control over your personal information and can exercise various rights regarding how we collect, use, and store your data. These rights include:

Access and Portability Rights

You can request a copy of all personal information we hold about you, including details about how it's being used and who it's shared with. We'll provide this information in a commonly used electronic format within 30 days of your request. You also have the right to transfer your data to another service provider where technically feasible.

Correction and Update Rights

If any of your personal information is inaccurate or incomplete, you can request corrections or updates. You can make many changes directly through your account dashboard, or contact our support team for assistance with more complex updates.

Deletion and Restriction Rights

You can request deletion of your personal information, subject to certain legal and regulatory requirements. For active investment accounts, some information must be retained for compliance purposes, but we can restrict its use to the minimum necessary for legal obligations.

Communication Preferences

You control how we communicate with you and can opt out of marketing communications while still receiving essential account and security notifications. You can update your preferences through your account settings or by following unsubscribe links in our emails.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and meet our legal obligations. Retention periods vary depending on the type of information and how it's used:

Account and Transaction Data

Investment account information and transaction records are retained for seven years after account closure, as required by South African financial regulations. This includes personal details, investment history, and communications related to your account.

Marketing and Website Data

Website usage data and marketing preferences are typically retained for three years or until you withdraw consent. We may retain anonymized analytics data for longer periods to improve our services.

Legal and Compliance Data

Information required for regulatory compliance, anti-money laundering, or tax reporting may be retained for longer periods as mandated by applicable laws. We regularly review our retention practices to ensure we're not keeping information longer than necessary.

When data reaches the end of its retention period, we securely delete or anonymize it according to industry best practices. Deletion includes removing data from our primary systems, backups, and any third-party processors.

International Data Transfers

While Nexyra operates primarily in South Africa, some of our service providers and technology partners are located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.

We only work with international partners who provide adequate levels of data protection, either through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms. All international transfers are governed by strict contractual requirements that ensure your data receives the same level of protection as if it remained in South Africa.

You have the right to obtain information about international transfers affecting your data and to request copies of the safeguards we have in place to protect your information during these transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and deliver personalized content. We use several types of cookies:

• Essential cookies that are necessary for website functionality and security
• Performance cookies that help us understand how visitors use our website
• Functionality cookies that remember your preferences and settings
• Marketing cookies that deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality. We provide detailed information about our cookie practices and allow you to manage your preferences through our cookie consent tool.

Children's Privacy

Our investment planning services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate any associated accounts.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We may require verification of parental authority before discussing any information related to a minor's data.

Policy Updates and Changes

We regularly review and update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through your registered email address or by displaying a prominent notice on our website.

Minor updates that don't materially affect your rights or our data practices will be posted with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you can exercise your right to delete your account and personal information, subject to legal retention requirements.